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Terms That Govern Your rx115 Account

These terms set out what you agree to when you open and use an rx115 account — covering deposits through bKash, Nagad, and Rocket, how we handle your wallet, and what applies in your region.

Account EligibilityWallet & Payment RulesBangladesh Regions ApplyAccount ConductHow to Contact Us
rx115 Terms That Govern Your rx115 Account
HOW WE OPERATE

How rx115 Handles Your Account Data

We hold only the account and wallet data needed to run your account and process transactions. Your bKash, Nagad, or Rocket number is stored in encrypted form and used solely for payment verification — we do not share it with third parties outside of the payment processing chain. You can request a copy of the data we hold, ask us to correct inaccurate details, or close your account at any time through the account settings page or by contacting support.

Data Retention

We keep transaction records for the period required under applicable financial regulations. Account data is deleted or anonymised when you close your account, subject to legal retention obligations.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact support.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a request through the Help Centre or email support with your account ID.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. No advertising cookies are set without your consent.

TERMS CONTACT

Questions About These Terms

If any clause in these terms is unclear, or you want to raise a concern about how they've been applied to your account, reach out through one of the channels below. Our support team handles terms-related queries alongside general account help — give us your account ID and the specific clause or transaction you're asking about so we can respond accurately.

Live Chat Open the chat widget from any page on rx115. Mention your account ID and the terms clause you're asking about for a faster response.
Email Support Send your query to our support address listed in your account dashboard. Include your registered wallet number for account verification.
Help Centre The Help Centre in your account menu covers common terms questions, wallet rules, and the steps to raise a formal dispute.

Common Questions on Our Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes, and how to raise a concern.

Account eligibility depends on your local law and the regions we currently support. You must meet the minimum age requirement under applicable law in your region and provide accurate registration details.

No. Your deposit wallet must be registered in your own name. Transactions from a third-party bKash, Nagad, or Rocket number will be flagged during verification and may result in a withdrawal hold.

We'll notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Submit a data access request through the Help Centre in your account menu or email support with your account ID. We'll respond within the timeframe required under applicable rules.

Contact support via live chat or email, quoting your account ID and the specific clause or transaction in question. We'll review and respond with a written explanation of how the term was applied.

Yes. Where any clause in these terms conflicts with applicable law in Bangladesh or your eligible region, local law takes precedence. These terms operate within, not above, the legal framework that applies to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.